Frequently asked questions

We ship across India.

Shipping is free. A fixed Order Handling / Fulfilment Fee of ₹39 per order applies and is shown before you pay. If the amount at checkout looks different, please write to us at support@steadybear.co.

Orders are usually dispatched within 3–4 days of being placed. Public holidays may cause delays.

Delivery may take up to 14 days depending on your PIN code. This is an estimate rather than a guaranteed date, and we will try to expedite wherever we can. If your order is delayed, please write to us at support@steadybear.co.

You'll receive a tracking link by email once your order is dispatched. You may also be contacted by our delivery partners.

You can ask us to cancel before your order enters dispatch processing — write to support@steadybear.co with your order number. Once it has left our warehouse, you'll need to use the returns process instead.

Not at present.

You can request a return within 7 days from the date you actually receive the product — not from the courier's "Marked Delivered" scan. If a product page states a different return period, that one applies.

Write to us at support@steadybear.co as soon as possible, preferably within 48 hours of the delivery update, with a screenshot of the message and your order number, and we'll open a claim. A delivery scan on its own doesn't shorten your return period if you hadn't actually received the parcel at that point.

Yes, within the return window, provided the product is unused, clean, dry, undamaged, unwashed, unaltered and complete. Return it with everything it came with — packaging, labels, tags, accessories, inserts, manuals, warranty cards, free gifts and bundled items. Any hygiene, security or protector tag or seal must still be intact.

Yes. Opening outer packaging to inspect a product doesn't make it ineligible on its own.

A return may be declined where inspection shows use, washing, stains, odour, contamination, damage, alteration, or missing components or tags.

Products that sit against the body have additional hygiene checks. Sleeping or sitting on a product, wearing it, or placing it inside footwear will generally make it ineligible for a change-of-mind return.

For a change-of-mind return, generally only while the inner vacuum or compression packaging, seal or hygiene tag is still intact. Once opened and expanded, it isn't returnable for change of mind, comfort preference or size selection.

This doesn't affect your right to report a defect, damage, a wrong product, or a product materially different from what was described.

No. If we accept an opened product for inspection or replacement, we'll send you packing instructions for that case.

Not automatically. The product is inspected against the conditions above, and approval follows from that.

Write to us at support@steadybear.co within 48 hours of delivery with photos or a video and your order number. If the problem couldn't reasonably have been spotted at delivery, tell us as soon as you notice it and within the return window.

Defects, damage in transit, wrong products and material differences are handled separately from change-of-mind returns, and the vacuum-pack restriction doesn't apply.

Once we approve a return, we arrange the pickup where we can, and there is no separate reverse-pickup charge unless one is clearly shown to you before you proceed. Please don't ship a product back until we've approved the return and sent you instructions.

Once the product reaches our warehouse and passes inspection, we initiate the refund — normally within 7–10 business days. Refunds go to your original payment method, and how soon the amount appears in your account depends on your bank or payment provider.

We don't offer direct exchanges. If you've changed your mind, return the product within the return window and conditions above and place a new order. If your product is defective, damaged or incorrect, write to us and we'll look at a replacement or another remedy.

The 3-Zone Sleep System has two heights in one pillow and three contoured zones. Pick it if you move between back and side sleeping, or aren't sure which height suits you.

Deep Cradle has a deep central well your head sinks into, with firm contours around it. Pick it if you like the feeling of sinking into a pillow but want your neck held.

On the 3-Zone, the low side suits back sleeping and smaller builds; the high side suits side sleeping, where the gap between head and mattress is larger. Most people know within a night or two which side is theirs. Sleep as naturally as you normally do — the pillow is designed to support you, not the other way around.

The back-sleep zone keeps your head and neck level when you lie flat. The side-sleep zone lifts and carries your shoulder when you turn. The cervical zone sits beneath the neck and supports you in both positions.

They're vents. The recesses let heat escape from the core rather than collecting under your head. They also leave room for earbuds if you sleep with them in.

Cooling gel runs through the foam core, the surface recesses vent heat, and the cover is cool-touch, so the pillow is designed to stay comfortable through the night.

The foam conforms under weight and recovers in about three seconds. It's built to hold its shape rather than compress permanently.

Yes. Memory foam can carry a faint smell from packaging for the first day or two. Leave it out in a ventilated room and it clears.

Give it a week. Changing pillow height changes how your neck sits, and most people need a few nights to settle, particularly if you're moving from a flat pillow.

It suits most office chairs, dining chairs and car seats. Measure your seat if you're unsure.

It's an open channel that sits beneath your tailbone, so your weight is carried by the sit bones and thighs rather than the base of your spine.

Yes. The anti-slip base holds it in position on both office chairs and car seats.

There are three cooling layers: a gel sheet across the sitting surface, cooling through the foam, and a cool-touch ice-silk cover.

It's moulded as a single piece of BASF foam with no glued layers, so there are no bonded seams to separate. The foam is slow-rebound and recovers its shape between uses.

The coccyx cushion comes in two sizes. Medium is recommended up to 80 kg and Large for above 80 kg. Both are designed to hold their shape under weight.

Against the inward curve of your lower back, roughly at belt level. Adjust it up or down until it feels like the chair is holding you rather than you holding yourself upright.

It works on flat and lightly curved chair backs, in an office or a car.

Yes, they're designed for the same chair and the same working day, one under you and one behind you.

No. They're comfort and support products for everyday sitting, made for long hours at a desk. They are not a treatment for any condition and this is not medical advice. If you have a diagnosed back or tailbone condition, speak to your doctor about what's appropriate for you.

Use the size chart on the product page — sizes run XS to XL and cover EU 35–47. If you're between sizes, take the larger one and trim it to fit.

Yes. Take out your existing insole, lay it on top as a guide, and trim along the toe end only. Cut a little at a time and test the fit. You can always take more off.

Five-Zone uses a different material in each zone, including Poron® at the heel. Choose it if you do a lot of exercise or sport and deal with more shock or uneven weight distribution.

Gel-Arch uses gel at the heel and forefoot with a rigid shield through the arch. If you're specifically looking for arch support, go for Gel-Arch.

Both are made for heavy-duty athletics.

They suit most trainers, running shoes and work shoes with a removable insole. Take out the original insole first — don't layer them. Very tight-fitting or thin-soled shoes may feel cramped.

Give them a few days. Arch support changes how your foot sits, and it can feel unfamiliar at first. Start with shorter wear and build up.

You can move them between shoes, though it's easier to keep a pair in each pair of shoes you wear regularly.

No. They're comfort and support insoles for everyday wear and training. If you have a diagnosed foot condition, speak to a podiatrist or doctor about what you need.

The weight does two things. It presses the fill into the gaps at your nose bridge and eye socket, which is where flat masks leak light. And because the weight holds the seal, the strap doesn't have to, so you can wear it loose.

No. The recessed cups hold everything clear of the eyelid, so you can blink normally through the night. All the weight sits on the brow and cheekbones.

Loose. Settle the mask onto your brow and cheekbones and adjust only until it feels comfortable. Over-tightening works against the design.

Yes. The weight and the contour help it stay in place when you turn.

It applies resistance to your breathing, so the muscles that draw air in and push it out are working against a load. It's the same principle as adding weight to any other exercise.

Level one. Move up when the current setting stops feeling like work. There's no benefit to starting high.

Ideally twice a day, for about 30 minutes in total.

Anyone who trains — runners, cyclists, swimmers, singers and people starting out. It's a fitness trainer, not a medical device.

It comes apart for washing. Rinse the components in warm soapy water and air dry fully before reassembling.

Place it in the refrigerator or freezer for at least 20 minutes, then wear it around your neck during or after your workout.

Up to 2 hours during intense activity, and up to 4 hours at home or in an office. Actual duration varies with temperature, sun exposure and how hard you're working.

The phase change material holds a single steady temperature as it melts, rather than going sharply cold and then warming up. That's what makes it wearable for hours.

Yes. Re-chill and wear again. There's nothing to replace and no batteries.

The gel is sealed inside. Don't pierce or cut the ring.

The coccyx cushion uses German BASF polyurethane memory foam, moulded as a single piece with no glued layers.

An independent certification for flexible polyurethane foam. It tests that the foam is made without certain restricted substances and meets limits on emissions. It applies to the foam core, not the cover.

A textile certification that tests fabrics for harmful substances. It applies to our covers.

To be precise: OEKO-TEX certifies the absence of tested harmful substances. It isn't an antibacterial or hypoallergenic certification, and we don't claim it as one.

A branded open-cell polyurethane used in the heel of our insoles. It's engineered for repeated impact and recovers its structure rather than packing down over time.

Our covers are OEKO-TEX Standard 100 certified, meaning they've been tested for harmful substances. If you have a known skin sensitivity or allergy, check the materials list on the product page before ordering.

Yes. The covers on our pillows and cushions are removable and machine washable. Air dry — don't tumble dry.

No. Memory foam should never be machine washed or submerged. Water breaks down the foam structure and it won't recover.

Spot clean with a damp cloth and a little mild detergent. Blot rather than rub, and let it air dry completely before putting the cover back on.

Spot clean with a damp cloth and air dry flat. Don't machine wash or tumble dry.

Wipe with a damp cloth and air dry fully before putting them back in your shoes. Don't machine wash them or dry them on a radiator.

Take it apart and rinse the components in warm soapy water. Air dry fully before reassembling.

Wipe the outside with a damp cloth. Don't put it in a dishwasher or in boiling water.

Yes. Memory foam responds to temperature and is firmer in cold weather. It softens within a few minutes of body contact.

Air them in a ventilated room rather than direct sun. Prolonged UV exposure degrades foam and fades covers.

Steady Bear builds comfort and recovery products for people who spend long hours at a desk, on their feet, or training. We started out to help people recover properly from intense training or long working hours, rather than treating rest as the only way to recover.

Because of what's inside them: German BASF foam, Poron® at the heel of our insoles, single-piece moulding with no glued seams, certified foam and certified covers. We publish our specifications on every product page so you can see exactly what you're paying for.

Email: support@steadybear.co

Phone: +91 83694 37021

Yes. Apart from our website, you can also find us on Amazon. Orders placed on Amazon or another marketplace follow that marketplace's own return, refund and cancellation process.

For bulk or corporate orders, please email us at support@steadybear.co.