Contact us

What to include

• Your order number and the contact details used for the order
• A short description of what happened or what you need
• For a damaged, defective or wrong product, photos or a video of the product, its packaging and the shipping label, sent within 7 days of delivery

Please never send passwords, one-time codes or card details to support

What to expect

We acknowledge customer complaints within 7 days and make reasonable efforts to resolve them within one month, or sooner where the law requires.

Grievance Officer

Founder, reachable at support@steadybear.co.

Where to start

• Orders, delivery and tracking

  Start with the FAQs, or write to us with your order number.

• Cancellations, returns and refunds

  How it works is set out in our Returns, Refunds and Cancellation Policy. To start a request, email us.

• Privacy requests

  See our Privacy Policy for how to ask about, correct or delete your data.

• Bulk or corporate orders

  Email us and tell us what you have in mind.

• Bought on Amazon or another marketplace?

  Please contact that seller first. Marketplace orders follow the marketplace's own return, refund and cancellation process.